Last updated: June 9, 2025
At ChatLX, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chat agent service designed for businesses.
We may collect personal information such as your name, email address, company name, phone number, and other contact details when you register for our service or contact us.
We collect information about how you interact with our service, including chat logs, feature usage, and performance metrics to improve our AI agent's effectiveness.
We automatically collect certain technical information including IP addresses, browser type, device information, and usage patterns.
We use the collected information to:
Provide and maintain our AI chat agent service
Improve and optimize the performance of our AI agents
Process transactions and manage your account
Communicate with you about service updates and support
Analyze usage patterns to enhance user experience
Comply with legal obligations and prevent fraud
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, and regular security audits.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
With your explicit consent
To comply with legal requirements
With trusted service providers who assist in our operations
To protect our rights and prevent fraud
You have the right to access, update, or delete your personal information. You may also opt-out of certain communications and request data portability. Contact us to exercise these rights.
If you have any questions about this Privacy Policy, please contact us at privacy@chatlx.com or through our support channels.